BOOKING POLICY
Every performance is a musical experience, carefully crafted to transform your event into a moment of beauty, grace, and elevated atmosphere. Below are the guidelines to ensure your experience is seamless and extraordinary.
Guidelines for a Seamless, Signature Musical Experience
Consultations
Please complete our brief inquiry form to request a consultation — you’ll be asked to share your anticipated investment range so we can ensure a perfect fit. A 20-minute consultation call is required for weddings and special events to ensure a bespoke experience. For smaller or intimate performances, booking can be arranged through email.
Payment & Fees
Full payment details including payment deadlines will be provided during your personal consultation.
Accepted payment methods:
Zelle, PayPal, ACH, Wire Transfer
Exceptions for alternative payment methods are rare and require prior written approval. To ensure your experience is held exclusively for you, full payment must be received by the deadlines outlined in your booking agreement.
Late payments may incur a 5% weekly fee and could affect scheduling or service availability. We encourage communication in case of extenuating circumstances.
Reserve a Booking
A signed booking agreement and deposit are required to secure your date. Deposit deadlines will be confirmed during your personal consultation. Full payment details, including accepted methods and deadlines, will be provided at that time.
Primary Contact Requirement
All communication regarding performance details, creative decisions, and scheduling will remain with the client who submits the initial inquiry. This ensures clarity and alignment with the personal vision behind this experience. Event planners or coordinators may support the client privately, but they do not serve as the lead contact unless they are the party directly securing the booking and acting as the client of record. If an unapproved third party assumes control of communication, Crystal Hart reserves the right to pause planning or terminate the agreement with no refund of retainer if these communication boundaries are not honored.
Cancelling & Rescheduling
Insurance & Venue Requirements
Cancellations within 7 days of your event require full payment, as the date is reserved exclusively for you.
Rescheduling requests are accommodated where possible and require confirmation of new dates and deposit arrangements. Deposits are non-refundable.
Some venues may request additional insurance coverage. If this is required, it is the responsibility of the client or venue to arrange and cover any associated costs.